Terms of Service

Ohio Energy Savings, LLC is an independent energy broker. The Public Utilities Commission of Ohio (PUCO) has certified us as an electric aggregator and power broker (Certificate No. 26-155492E, Case No. 26-1008-EL-AGG) and as a retail natural gas aggregator and broker (Certificate No. 26-155491G, Case No. 26-1007-GA-AGG). Both certificates run from October 25, 2026 to October 25, 2028. Until we open enrollment, we do not enroll anyone, send anything to a supplier or utility for you, or charge any fee.

We are not your utility, and we are not an electricity or natural gas supplier. We are not part of, and do not act for, any utility, the PUCO or the State of Ohio. We act for you.

• Mailing address: 26202 Detroit Rd, Suite 212, Westlake, OH 44145
• Website: ohioenergysavings.org
• Email: support@ohioenergysavings.org
• Toll-free: (855) 25-OHIOENERGY, 10 a.m. to 4 p.m. Eastern Time, Monday through Friday

For a power outage or an electrical emergency, call your utility, not us. Our phone line plays a recorded message saying so at all hours.

Your utility will keep delivering your power and sending your bill exactly as it does today. Only the supplier of the supply portion changes.

You can use the service if all of these are true:

• You are 18 or older.
• The service address is in Ohio and the account is for a home, not a business.
• The utility account is in your name, or you have authority to make decisions for it.
• The information you give us is true and is yours.

Applications before we open. Until we open enrollment, you can apply with us. You verify your identity the same way as in steps 1 to 3 below, and you agree to these terms and our Privacy Policy. We save your application and email you when we are ready. An application is not an enrollment: it does not sign you up with a supplier, change your service or your bill, or cost you anything. By applying, you agree that we may email you about your application and show you our ads on other websites and apps, as our Privacy Policy describes. You can withdraw your application at any time by emailing support@ohioenergysavings.org.

Once we open enrollment, sign-up works like this:

1. You enter your mobile number and date of birth.
2. We confirm your identity through our verification provider (section 5).
3. You see your name and service address and confirm them or fix them.
4. Before you sign, you see your rate, your term, every fee, your supply contract, your Broker Agreement, your Letter of Agency and your right to cancel.
5. You agree to do business electronically (section 6) and sign.
6. You get a confirmation number on screen and a copy of everything you signed by email.

Nothing goes to a supplier or your utility until you have signed. We never use pre-checked boxes, and we never enroll anyone who has not signed.

After you sign, your supplier sends your enrollment to your utility within three business days, unless your agreement sets a later start date. Your supply rate starts with your next available meter reading after your utility and supplier process it.

Ohio requires suppliers to verify your identity when you enroll and to keep proof that they did (OAC 4901:1-21-06(D)). We do this with your mobile number and date of birth, through Prove Identity, Inc. (Prove). That is the "sufficient alternative form of identification" Ohio allows, so you do not need to find your utility account number or upload an ID.

Depending on your device, Prove may check with your wireless carrier that the number belongs to the phone you are using. Or it may text you a link or a one-time code.

If we cannot verify you this way, we ask you to type your name and address and confirm it is you another way. We keep a record of how we verified you and the result.

Wireless carrier consent. You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Ohio Energy Savings, LLC or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our Privacy Policy for how we treat your data.

Before you sign, we ask for your consent to receive your agreement, notices and other records electronically, and to sign electronically. If you agree:

• Your electronic signature has the same effect as a signature on paper.
• The consent covers the agreement you sign and the records about it while you are our customer. Those include your copy, cancellation and renewal notices, fee notices and changes to these terms.
• We send records to the email address on your agreement, and they are also in your dashboard. You can update your email from your dashboard.
• You need a device with a current web browser, an email account, and a way to open or print PDF files.
• You can ask for a free paper copy of anything you signed at any time. Use the "Mail me a paper copy" button on your dashboard or email support@ohioenergysavings.org. We mail it within three business days at no charge.
• You can withdraw your consent at any time by emailing support@ohioenergysavings.org. There is no fee. After that we send your records by mail. If you withdraw before you sign, we cannot enroll you online.

Every agreement carries a version number. We save the exact version you signed, its fingerprint, the time, your IP address and your browser details. You can open that exact version from your dashboard at any time, even after newer versions exist. If you ask, we email you or mail you that version within three business days.

YOUR RIGHT TO CANCEL (ELECTRICITY). After your supplier sends your enrollment, your electric utility will mail you a notice confirming the switch. You may cancel within seven calendar days after the postmark date on that notice, with no penalty and no fee from us. To cancel:

• Contact your electric utility by phone, online, or in writing. Your utility will give you a cancellation number; keep it.
• Or tap Cancel my enrollment on your dashboard, or email support@ohioenergysavings.org. We will tell your utility and your supplier for you.

NATURAL GAS. If your plan is for natural gas, your gas company will mail you a confirmation notice. You may cancel within seven business days after its postmark date by contacting your gas company. You can also use your dashboard or email us, and we will contact them for you.

If you cancel in time, it is as if you never switched. Your supply stays where it is today, our annual service fee never starts, the early-exit fee never applies, and any aggregation opt-out we filed for you is withdrawn.

Your dashboard shows your cancellation deadline. Until your utility tells us the postmark date, the date we show is an estimate, and we keep it open at least as long as the real deadline.

That is everything we charge or receive for your enrollment. There is no sign-up fee, no monthly fee, no deposit and no credit check. We do not charge late fees or interest. Applying before we open is free.

• How we bill. We bill the annual fee to you directly, by mail. It never appears on your utility bill, and your utility and supplier do not collect it. Each bill we mail explains how to pay. Our fee is billed separately, so not paying it can never cause your power to be disconnected.
• When the fee stops. If your enrollment never becomes active, the fee never starts. Once your enrollment ends, we bill no further annual fee. If your supplier or utility ends your enrollment through no choice of yours, we refund the unused whole months of that year's fee.
• Utility and supplier charges. Your utility charges for delivery and other services on its bill, and you will keep paying those. If your utility charges a switching fee, it appears on your utility bill. Your supplier's rate, and any supplier early-termination fee, are in your supply contract. They are separate from our fees.
• Fee errors. If a bill from us looks wrong, tell us. We will look into it and correct, waive or credit it if it is wrong.
• Payment history. You can ask us, twice in any 12 months, for up to 24 months of your payment history with us, free.

Your Broker Agreement starts when you sign and lasts as long as the supply contract we arranged. That is 36 months from the start of your new rate. Your Plain-English Page shows the estimated start and end dates.

We do not renew anything automatically. Between 45 and 90 days before your supply contract ends, you will get a notice by mail ("Important notice regarding your electric service contract's expiration") and a reminder from us. If you want a new rate through us, you choose it and sign again.

If you do nothing, your supply returns to your utility's standard service when the contract ends. If you switch back to your utility, you may or may not be served under the same rates, terms, and conditions that apply to other customers served by your utility.

If your supply contract would ever convert to a variable rate at the end of its term, your supplier must send you two notices before the fixed rate ends (OAC 4901:1-21-20).

Ending it yourself after the cancellation window. You can end your Broker Agreement at any time from your dashboard or by email. If you do so after the cancellation window and before its term ends, our $249 early-exit fee applies. Ending your supply contract early may also bring your supplier's early-termination fee, which is stated in your supply contract.

No early-exit fee applies if:

• you move outside your utility's or your supplier's service area, or to an area where your supplier charges a different price;
• we end the agreement for any reason other than your not paying our fee, or a force majeure event;
• a change in law or regulation stops us or your supplier from providing the service;
• you cancel inside the cancellation window.

Moving. Tell us when you move. If your supplier serves your new Ohio address at the same price, we can transfer your contract; if not, it ends without our early-exit fee. Whoever moves into your old home is a separate customer to us. They cannot see anything from your time there, and you cannot see theirs.

Ending by us. We may end your Broker Agreement on at least 14 calendar days' written notice if you do not pay our fee or keep a payment arrangement you agreed to. We may also end it if we can no longer legally provide the service, or if an enrollment was made with false information. If you still owe a fee we billed, we may use a collection agency or the courts to collect it.

What does not change. Your supplier may lower your price per kWh because of market conditions without asking you, as long as nothing else in your contract changes. Any other change to your contract needs your consent.

When you sign, you also sign a Letter of Agency. It makes us your agent for three limited purposes:

• submitting your enrollment to the supplier you chose;
• filing your opt-out from a community aggregation program, if your address is in one;
• confirming, correcting or cancelling that enrollment for you when you ask.

It also authorizes us to release the information those filings need to your utility, your supplier and the aggregation program you are leaving: your name, service address, utility account number, and the monthly usage and rate data for your account.

It authorizes nothing else. We cannot open, close or transfer your utility account, change your delivery service, sign you up for any other plan, or charge you anything beyond the fees in section 8. You can withdraw the Letter of Agency by emailing us. That stops future filings but does not by itself cancel an enrollment already submitted.

The Letter of Agency carries this statement just above your signature: "I realize that under the rules and regulations of the public utilities commission of Ohio, I may refuse to allow Ohio Energy Savings, LLC to release the information set forth above. By providing my electronic signature, I freely give Ohio Energy Savings, LLC permission to release the information designated above."

Your Social Security number and account numbers. We are prohibited from disclosing your Social Security number or your account numbers without your consent, except for:

• our own collections and credit reporting;
• participation in programs funded by Ohio's universal service fund, such as the Percentage of Income Payment Plan (PIPP);
• governmental aggregation;
• assigning your contract to another certified provider.

Texts are optional. We text you only if you tick a box asking us to. The program is called "Ohio Energy Savings alerts", and it has three kinds of message:

• Reminders to finish a sign-up you started: up to 3 texts over about a week.
• Updates about an application you submitted before we open.
• One text when we are live at your address, if you joined our waitlist.

When you tick the box, we also send one text confirming you joined. Message frequency varies. Message and data rates may apply. Reply STOP to stop or HELP for help, or email support@ohioenergysavings.org. Consent to texts is not a condition of enrollment or of any purchase. We send texts only between 9 a.m. and 9 p.m. Eastern Time. We honor a request to stop, made any reasonable way, right away and always within 10 business days. Wireless carriers are not liable for delayed or undelivered messages.

The identity-check texts in section 5 (a link or a one-time code) are sent by Prove only during sign-up, because you asked to verify. They are not part of this program.

Emails. Some emails come with your account: your signed copy, sign-in links, cancellation and renewal notices, fee notices and changes to these terms. You get those while you are a customer. If you apply before we open, we email you about your application. Other emails are optional, such as rate alerts and reminders to finish signing up. Each has an unsubscribe link, and we honor it within 10 business days.

You sign in with a one-time link we email to the address on your agreement; there is no password. Keep your email account secure. Tell us right away if you think someone else can get into it. We may pause your account to protect you or the service.

Use the service only for your own household. Do not:

• enter someone else's information or sign for them without authority;
• probe, overload or work around our security, rate limits or bot protection;
• copy, collect or resell our content or data;
• upload anything harmful.

Savings figures on this site are estimates for the supply portion of your bill only, never the whole bill. They are based on typical usage, and savings are not guaranteed. Rates change; your signed supply contract controls your actual rate and term. A rate alert from us is information, not a new offer, and switching early may bring your supplier's early-termination fee.

• Budget billing. Your supply contract says whether your supplier offers budget billing for the supply portion of your bill.
• Disconnection. If you do not pay your utility charges, your utility may disconnect your service under its tariff.
• Environmental disclosure. Your supplier's approximate generation resource mix and environmental information comes with your supply contract and is part of it.

We provide the website and service as is and as available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not responsible for what your utility or supplier does, including their rates, billing, service quality or outage response.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits. Our total liability for any claim about the service is limited to the greater of the fees you paid us in the 12 months before the claim, or $100.

Nothing in these terms limits liability for fraud, gross negligence or willful misconduct. Nothing limits any right you have under Ohio consumer protection law or PUCO rules.

Start with us: support@ohioenergysavings.org or (855) 25-OHIOENERGY, 10 a.m. to 4 p.m. Eastern, Monday through Friday. We will give you a status update within three business days of your complaint. If it takes longer than ten business days, we will update you every three business days. We will tell you the result within three business days after we finish.

If you think you were switched without your permission, we will show you the enrollment records we hold and refer you to the PUCO.

If your complaint is not resolved after you have called your electric supplier and/or your electric utility, or for general utility information, residential and business customers may contact the public utilities commission of Ohio (PUCO) for assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service).

The Ohio consumers' counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.pickocc.org.

If we cannot resolve a dispute, you can bring it in the small claims court or the court of common pleas for the Ohio county where your service address is. You can always file a complaint with the PUCO instead. We do not require arbitration, and we do not ask you to give up joining a class action.

These terms are governed by Ohio law, without regard to its conflict-of-law rules.

Our Privacy Policy explains what we collect, why, who we share it with, how long we keep it, and how to have it deleted. It also explains the analytics and advertising tools we use, including Meta. It is part of these terms. Its "Wireless carrier information" section explains the carrier check in section 5.

We may update these terms by posting a new version here with a new version number and effective date. We tell account holders by email before a significant change takes effect. A new version never changes an agreement you already signed. The version you signed stays with your agreement, stays available on your dashboard and governs that agreement. Any material change to your agreement needs your consent. If we ever change the annual fee, the new price applies only to a new agreement you sign.

We send notices to the email address on your agreement, and fee bills by mail to your mailing address. We will not transfer your Broker Agreement to another company without telling you first, and any transfer keeps your rates and terms the same. If your supplier assigns your supply contract, Ohio rules require it to tell you before your next bill and keep your rates and terms the same.

Ohio Energy Savings, LLC · 26202 Detroit Rd, Suite 212, Westlake, OH 44145 · ohioenergysavings.org · support@ohioenergysavings.org · (855) 25-OHIOENERGY, 10 a.m.–4 p.m. Eastern, Monday–Friday · PUCO Certificate No. 26-155492E (electric) and No. 26-155491G (natural gas) · Effective October 26, 2026.